Return Policy

Last Updated:

At shodxim, we are committed to your satisfaction with our online painting and drawing courses. This Return Policy outlines the terms and conditions regarding course enrollment, access, and our approach to course satisfaction.

Digital Product Nature

Our courses are digital products delivered online. Once you enroll and gain access to course materials, the content becomes immediately available to you. Due to the digital nature of our courses, we have specific policies regarding access and satisfaction.

Course Access Period

When you enroll in a course at shodxim:

  • You receive immediate access to all course materials upon enrollment
  • Access is provided for the lifetime of the course or as specified at purchase
  • Course materials include video lessons, downloadable resources, and community access
  • You can learn at your own pace within the access period

Satisfaction Commitment

We stand behind the quality of our courses. If you are not satisfied with your course within the first 14 days of enrollment and have accessed less than 25% of the course content, please contact us to discuss your concerns. We will work with you to find a satisfactory solution.

Eligibility Criteria

To be eligible for consideration under our satisfaction commitment:

  • Contact us within 14 days of your enrollment date
  • Have accessed less than 25% of the total course content
  • Provide specific feedback about your concerns
  • Have not downloaded all available course resources
  • Have not completed the course or received a certificate

Exclusions

The following situations are not covered by our satisfaction commitment:

  • Technical issues on your end such as internet connectivity problems
  • Buyer's remorse or change of mind after accessing significant course content
  • Failure to complete the course within the access period
  • Requests made after the 14-day consideration period
  • Cases of suspected fraud or abuse of our policy

Technical Support

If you experience technical difficulties accessing your course materials, please contact our support team before requesting a resolution under this policy. Many technical issues can be quickly resolved with our assistance, allowing you to continue your learning journey.

Course Updates and Changes

We regularly update our course content to ensure it remains current and valuable. Course updates and improvements are provided at no additional cost to enrolled students. We reserve the right to modify course content, structure, or delivery methods while maintaining the educational value.

Subscription-Based Courses

For courses offered on a subscription basis:

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • Access to course materials ends when the subscription expires
  • No partial month credit is provided upon cancellation

Processing Time

If a resolution is approved under our satisfaction commitment, processing typically takes 5-10 business days. The timeframe may vary depending on your payment method and financial institution.

How to Request Consideration

To discuss your course experience or request consideration under this policy:

  • Contact us within the eligible timeframe
  • Provide your enrollment details and order number
  • Explain your specific concerns about the course
  • Allow us time to review your request and respond

Our Commitment to Quality

At shodxim, we are dedicated to providing high-quality painting and drawing instruction. We continuously improve our courses based on student feedback and strive to exceed your expectations. Your success and satisfaction are our priorities.

Alternative Solutions

Before considering a course resolution, we may offer alternative solutions such as:

  • Switching to a different course more suited to your skill level
  • Providing additional resources or support
  • Extending your access period
  • Offering one-on-one guidance from an instructor

Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your enrollment applies to your purchase.

Contact Information

For questions about this Return Policy or to discuss your course experience, please contact us:

Shodxim
2329 West Mall
Vancouver, BC V6T 1Z4
Canada
Phone: +1 604-822-2211
Email: info@shodxim.world